Frequently Asked Questions

I'm buying a custom jersey. How long does the whole process take?

From design confirmation to delivery, the process typically takes around 3 weeks. This includes 5 days for design, 10-14 days for production, and 3-5 days for shipping depending on your location.

Can I provide my own design?

Yes! You can submit a design or we can help refine an existing one, simply upload whatever you have directly on the product page. If you don’t have one, our designers can work with you to create something unique.

Is there a minimum order quantity?

No! Feel free to order just one! If you order 3 or more custom jerseys/sleeves, you will get a 33% team order discount!

Do you ship internationally?

We currently ship all over Europe. Shipping times and costs vary based on your location.

Can I make changes after placing my order?

You can request changes before the design is finalised. Once production starts, we can’t make modifications.

What materials are used for the jerseys?

Our jerseys are made from high-quality, breathable polyester designed for comfort and performance.

Do you offer refunds or exchanges?

Since our jerseys are custom-made, we do not offer refunds or exchanges unless there is a defect or issue with the product. Please double-check your design and size before confirming your order.

If you have any other questions, feel free to contact us at sales@emeraldcorp.store!